Cow dung and Web 2.0

I have had several marketing / sales conversations recently where I am trying to describe the Web 2.0 direction that we are all heading.

When you are working with people who know that term: "Web 2.0" - then the conversation starts at a different point.

But, the backstory of the conversation is always in the same direction...."what should I do?"

Web 2.0 is more thought and more work.

When a marketing company is used to sending out BRC cards and then hoping they bought the right list, or offered the right incentive, or used the right color...then getting them to actually think about content and authenticity, to actually ASK about that content, and to then convince others that possibly getting ripped apart by their customers is a GOOD thing is a challenge.

A challenge...but it is right.

Look - Web 2.0 means asking better questions...of yourself...of your partners...of your customers...of your upset customers in particular.

That is the mindset...now, what are the tools. There are literally hundreds of companies out there that have the Web 2.0 concept of true, authentic, rough-around-the-edges interaction built in to their DNA.

Here is a site that lists many of them....it is astounding how many of these companies / websites there are.

Web 2.0 List on Sacred Cow Dung

Context Matters..."I'd Ignore Him Too"

The Washington Post puts Joshua Bell, one of the great classical musicians in the world, in a subway station at rush hour to see what would happen.

The blog / internet response has been immense. Take a look at Seth Godin's take on this story URL: I'd Ignore Him Too

The point is that context does matter. Presentation and tone of voice and "the frame" (as mentioned in the story) DO matter.

This is the same concept that drives WHY we design a website and a marketing strategy and a sales system for our businesses. This is also why Web 2.0 is magic!

Useless Marketing ... The hope strategy

Seth Godin points out a reference to useless marketing.

Useless Marketing

I was in a meeting last week where the potential customer said to me, "We really don't want to focus on any of that branding or marketing, we just want a website that shows our work."

Now, anyone and everyone in marketing has heard this refrain before. I politely reminded my potential customer that yesterday when we chatted in the hallway, he had mentioned that they were busy, but not with the kind of work they wished they had.

Who was it that said that hope is not a strategy?

I am about to go back to this client with a proposal that would dramatically reshape what they do. But, because of the previous comment, I am not at all sure of my ability to convince them that indeed, what they need is some of that branding and useless marketing.